Frequently Asked Questions

Choose ACCESS Individual or ACCESS Family, pick a 1, 3, 6, or 12 month term, and join. Your care access is set up as soon as your membership is active.

Yes. ACCESS care is delivered through membership. Included core care carries no additional encounter fee.

ACCESS works with licensed clinicians serving all 50 states, DC & Guam. Intake confirms the clinician assigned to your care and any service-specific availability.

Two: ACCESS Individual at $79/month for one member, and ACCESS Family at $229/month for the primary member plus up to 7 additional family members — up to 8 people in total.

Choose 1, 3, 6, or 12 months. Individual is $79 / $237 / $474 / $948 and Family is $229 / $687 / $1,374 / $2,748. Term pricing is a flat multiple of the monthly rate, not a discount.

No. Primary care, 24/7 urgent care, dermatology, care navigation, and behavioral-health resources carry no additional encounter fee.

An optional household add-on for +$20/month ($20 / $60 / $120 / $240 by term) that provides 24/7 nationwide access to licensed veterinary professionals for general pet-care guidance and advice. It is not emergency veterinary care, diagnosis, or treatment.

Yes. Change or cancel anytime from the Membership section of your member portal. Your membership remains active through the term you already paid for.

No. ACCESS is a membership for healthcare access services, not an insurance plan, and it does not replace health coverage.

Licensed clinicians practicing within their scope and state review your information and make all clinical decisions.

Virtual primary care, 24/7 urgent care, dermatology, care navigation, behavioral-health and 24/7 crisis-management resources, specialist messaging and network access where available, a prescription program, labs availability, and your ACCESS portal.

A clinician may prescribe when it is clinically appropriate after review. Hundreds of commonly prescribed formulary medications are available for $0, subject to program terms. Prescriptions, treatments, and approvals are never guaranteed, and some require in-person evaluation.

Labs are available where clinically appropriate. Lab panel costs are priced separately and are not included in membership.

No. ACCESS does not provide emergency services. Call 911 or go to the nearest emergency department in an emergency.

The primary member plus up to 7 additional family members — up to 8 people in total on one membership.

From the Family section of your member portal, invite each person by email. They set their own password and keep their own private record.

Yes. Every covered household member has the same core benefits, with no additional encounter fee on included core care.

With encryption in transit, strict access controls, and least-privilege practices. We do not sell personal health information.

The Marketplace is non-clinical ecommerce for non-prescription products such as supplements, non-prescription or research-use products where offered, medical supplies, home health devices, and accessories. It is not a clinical treatment program, and purchases follow each storefront's terms.

Membership provides ongoing everyday healthcare access. Treatments are separate clinical programs reviewed by licensed clinicians. Marketplace is separate non-clinical retail for non-prescription products only.