Support
Frequently Asked Questions
Answers about memberships, pricing, virtual care, family plans, privacy, and the marketplace.
Getting started
How do I begin?
Start with the short ACCESS assessment. It takes a few minutes and recommends a membership or a single pay-as-you-go visit based on what you need.
Do I need a membership?
No. You can pay per visit at published rates. Memberships add included visits, member pricing, and ongoing support.
Which states do you serve?
Care is delivered by licensed clinicians practicing within their scope and state. Availability is confirmed during your assessment and intake.
Memberships & billing
What plans are available?
Three individual memberships ($29, $99, $199 per month) and three family memberships ($49, $179, $299 per month). Annual billing is available on every plan.
Can I change or cancel my plan?
Yes. Change or cancel anytime from the Membership section of your member portal. Your membership remains active through the period you already paid for.
Do unused visits roll over?
No. Included visits reset each billing period unless stated otherwise on the plan page.
Is ACCESS insurance?
No. ACCESS is a membership for virtual care services, not an insurance plan, and it does not replace health coverage.
Care & clinicians
Who provides care?
Licensed clinicians practicing within their scope and state review your information and make all clinical decisions.
Can I get a prescription?
A clinician may prescribe when it is clinically appropriate after review. Prescriptions, treatments, and approvals are never guaranteed, and some require in-person evaluation.
Is this emergency care?
No. ACCESS does not provide emergency services. Call 911 or go to the nearest emergency department in an emergency.
Family plans
How do I add household members?
From the Family section of your member portal, invite each person by email. They set their own password and keep their own private record.
Are visits shared?
Yes. Family plans share included visits across the household rather than allocating a separate allowance per person.
Privacy & marketplace
How is my information protected?
With encryption in transit, strict access controls, and least-privilege practices. We do not sell personal health information.
What is the ACCESS Marketplace?
A curated storefront for supplements, devices, and other products. Marketplace purchases follow the storefront's own terms.
What is the research store?
A separate research-use-only destination that is not clinical care. It opens in a new tab with a research-use disclaimer, and no member, clinical, or billing data is shared with it.
Still have a question? Email access@accessghl.com or contact our team.
Your Healthcare. Connected.
Start with a short assessment to see which ACCESS membership fits you.