How it works
Personalized Care.
Built Around You.
Six steps from your first assessment to ongoing support — all in one secure platform, guided by licensed clinicians.
Start Assessment
Your journey
- 01
Complete Assessment
Answer a short set of questions about your goals, history, and what you need help with. It takes just a few minutes.
- 02
Provider Review
A licensed clinician reviews your responses and determines what is appropriate — including whether more information or in-person care is needed.
- 03
Virtual Consultation When Appropriate
If a live visit is the right next step, you schedule a secure video consultation with a licensed clinician.
- 04
Personalized Plan
You receive a written plan in your member portal covering recommended next steps, labs, or therapies where clinically appropriate.
- 05
Medication, Lab, or Product Fulfillment
When a clinician prescribes or orders, it is routed to your pharmacy or lab of choice. Marketplace products ship separately.
- 06
Ongoing Support and Optimization
Message your care team between visits, review results, and adjust your plan with your clinician over time.
What to expect
Physician-Guided
Every clinical decision is made by a licensed clinician practicing within their scope and state.
Private & Secure
Health information is protected with encryption in transit, strict access controls, and least-privilege practices.
Convenient & Online
Messaging, visits, labs, and records live in one member portal you can reach from your phone.
Results-Focused
Your plan is reviewed and adjusted over time. No specific outcome, prescription, or approval is ever guaranteed.
Frequently asked questions
Do I need a membership to be seen?
No. You can pay as you go for a single visit, or join a membership for included visits and member pricing.
How quickly will I hear back?
Asynchronous reviews are typically returned within one business day. Live visits are scheduled at a time you choose.
Can ACCESS prescribe medication?
A licensed clinician may prescribe when it is clinically appropriate after review. Prescriptions are never guaranteed, and some medications require in-person evaluation.
What if I need in-person care?
Your clinician will tell you when a concern needs in-person evaluation and can help you understand the next step. ACCESS does not provide emergency care — call 911 in an emergency.
Where does my information live?
In your secure member portal. You control who you share it with, and we do not sell personal health information.
Your Healthcare. Connected.
Start with a short assessment to see which ACCESS membership fits you.