Knowledge
ACCESS Knowledge Hub
Approved answers about ACCESS memberships, care pathways, prescriptions and billing. This is the same source ACCESS AI uses — it never invents ACCESS specifics.
About ACCESS
- What ACCESS isACCESS is a membership healthcare platform — a doctor's office in your pocket.
- How ACCESS worksAssessment, account, plan, intake, care.
- What ACCESS isACCESS is a membership healthcare platform — a doctor's office in your pocket. One membership connects virtual primary care, urgent care, weight and metabolic care, hormone health,
- How ACCESS worksStart with the ACCESS assessment, create your account, choose pay-as-you-go or a membership, then complete your secure clinical intake. Care happens through async provider reviews
- ACCESS MarketplaceThe ACCESS Marketplace (https://marketplace.accessghl.com) offers member-priced health products and services, using the same ACCESS account.
Plans & pricing
- Membership plans and pricingIndividual and family memberships, billed monthly.
- Pay-as-you-goSingle services without a membership.
- Pay-as-you-goWithout a membership you can still book single services: Asynchronous Provider Review $59 per review, Live Virtual Visit (Standard) $79 per visit, Virtual Urgent Care $79 per visit
- Member visit ratesAsync Review: $49 at the member rate. Live Visit: $59 at the member rate. Urgent Care: $59 at the member rate. Longevity Consult: $129 at the member rate
- ACCESS MemberACCESS Member — $39/month (individual). 1 provider async review per month; Unlimited secure care-team messaging; Care navigation; Prescription & lab coordination.
- ACCESS CompleteACCESS Complete — $99/month (individual). 2 provider async reviews per month; 1 live virtual visit per month; Preventive care coordination; Chronic condition support.
- ACCESS OptimizeACCESS Optimize — $249/month (individual). 4 provider async reviews per month; 2 live virtual visits per month; Advanced laboratory coordination; Prescription Savings — compare pha
- ACCESS Family MemberACCESS Family Member — $69/month (family). Unlimited secure care-team messaging; Care navigation; Prescription & lab coordination; Prescription Savings — compare pharmacy prices on
- ACCESS Family CompleteACCESS Family Complete — $249/month (family). 2 shared live virtual visits per month; 4 shared async provider reviews per month; Virtual urgent care access; Preventive care coordin
- ACCESS Family OptimizeACCESS Family Optimize — $399/month (family). 4 shared live virtual visits per month; 6 shared async provider reviews per month; Everything in Family Complete; Advanced lab coordin
Care pathways
- Start CareHow to begin a care request.
- Urgent CareSame-day, non-emergency virtual visits.
- Pediatrics and family carePediatric care under a family membership.
- Mental HealthBehavioral and mental-health support.
- Labs and biomarkersLab ordering and results in the portal.
- Family membershipACCESS family plans cover up to 2 adults + dependent children under 18. The primary member manages the household, adds dependents, and can start pediatric care for each child in th
Prescriptions & Rx Savings
Optimization
Billing & claims
Support
Policies
A doctor's office in your pocket.
Start with a short assessment to see which ACCESS membership fits you.